Shipping and Delivery Policy

Effective Date: April 24, 2025

Welcome to https://shreekamakhya.com, the official website of Maa Kamakhya Divya Dhaam. We are grateful for your faith and support. This Shipping and Delivery Policy outlines how we handle the dispatch and delivery of items like prasad, yantras, puja samagri, and other spiritual products ordered through our website.

1. Order Processing

  • Order Confirmation: Once your order is successfully placed, you will receive an email confirmation along with order details.

  • Processing Time: Orders are generally processed within 3-5 business days from the date of confirmation. For special puja-related items, processing may vary based on ritual timelines and temple schedules.

2. Shipping Details

  • Delivery Locations: We currently ship across India. For international shipping, please contact us in advance to check feasibility and cost.

  • Shipping Partners: We use reliable courier and postal services (such as India Post, DTDC, or similar) to ensure timely and safe delivery.

  • Shipping Charges: Shipping costs are either included in the product/service price or displayed during checkout. Charges may vary based on location and product type.

3. Estimated Delivery Time

  • Domestic Deliveries: 5 to 10 working days after dispatch.

  • Remote Areas: Additional 2–4 days may be required depending on location accessibility.

  • Festive Periods: Delivery times may be extended during festivals, temple events, or due to weather and unforeseen circumstances.

4. Delays and Non-Delivery

  • While we strive to ensure timely delivery, delays may occur due to high-demand periods, courier issues, or natural events.

  • In case of a non-delivery, please contact us within 10 days of the expected delivery date for assistance.

5. Packaging

All items are securely packaged to maintain purity and sanctity. Special care is taken to ensure that prasad and puja materials are dispatched fresh and in a clean manner.

6. Order Tracking

 

  • A tracking ID will be shared via email or SMS once the order is shipped.

  • You can use the ID to track your parcel directly on the courier partner’s website.

7. Damaged or Missing Items

If you receive a damaged package or find any item missing:

  • Notify us within 48 hours of receiving the package.

  • Send photos and order details to info@makamkhyadivyadham.com

We will investigate and may offer a replacement or partial reshipment based on the situation.

8. Contact Us

For any shipping-related concerns, please feel free to reach out to us:

  • Email: info@makamkhyadivyadham.com

  • Phone: +91 99999 98436

Thank you for your devotion and trust. We are committed to serving the spiritual needs of all devotees with care and respect.